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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Re: Change Case template for customer service
Hi @"Tara_Koin", To edit the Email Notification Template, you must need to know which template is being used. 1. Navigate to Setup > Support > Case Profile 2. Edit your default Case P…1 -
Re: Setting a default view for users
Hi @"New_44789", The Criteria can only be configured on Saved Searches and not in the user's role. I would like to know what are your goals of restricting the sales team. * Are you acc…1 -
Re: Mass reorganizing of SiteBuilder nested Site Categories
Hi @"Msid", You're correct, manually rearranging the Site Categories is the only way we can reorganize it. However, if sorting the category list by Name won't function properly, I…1 -
Re: How to add Google Customer Reviews "opt-in" script in SCA site
Hello @"Yabo Wu", Google Customer Reviews is not fully supported, I suggest to contact your Account Manager to reach out to our Professional Services. I hope this answers your question. Tha…1 -
Re: Mass Update Sending Invoices
Hi @"New_44789", After sending the bulk email, you may run another mass update to update your checkbox field. In your saved search, please make sure to use the same criteria in your bulk em…2
